The Olympic Delivery Authority: “To get our certification, Clare Springett [Olympic Delivery Authority] and Birgit Filby led a team of ‘quality champions’, who helped to train the rest of the team on how to use the QMS. An external auditor, David Neal from Lloyds register, then assessed us on 11 different processes and said we were right on track! Thanks to the team who worked so hard on this and for making sure we keep moving forward” - 22nd Jan 2008, Mike, ODA http://www.london2012.com/blog/2008/01/delivering-transport- through-quality-processes.php -------------------------------------------------------------------------------------- “Dear Birgit, Thank you for your overall satisfaction over the TSi course management in India ... We in India were thoroughly impressed by your professional approach during this audit. You were able to go through al critical activities in the reduced time frame available for the audit. You never allowed the lack of sleep and other administrative difficulties affect the objectivity and the purpose of the audit. We thank you once again for the feedback received and ensure that our focus on compliance to IRCA requirements will always be maintained...” Prodipto Basu Roy India General Manager Intertek System Certification Eminence Grise Consulting Ltd What People Say About Us